Today’s CFO has to be more strategic than ever before. Finance leadership roles require a more proactive, holistic, and collaborative approach to find business solutions and keep pace with the competition.
In 9 Emerging Trends for the Futurist CFO, finance leaders provide critical insight into key mandates affecting their roles. Discover the latest trends and implement strategies to help position your organization ahead of the curve.
In this report, some of the trends you’ll learn include:
The CFO’s responsibility for reporting on and managing complex risks.
How embedding finance managers throughout an organization makes the best use of data to drive decisions.
How CFOs are working cross-functionally to ensure their organizations are positioned for growth.
Smart Maintenance: Reduce Cost, Improve Quality, and Enhance Productivity
Across any supply chain, hundreds of critical functions keep things moving. But maintenance alone has the power to bring your supply chain to a halt in minutes.
Learn about the smart maintenance model and find out how it can help you build a more resilient supply chain by adding remote condition-based monitoring, predictive maintenance, and cognitive maintenance to traditional reactive and preventive approaches. In this e-book, you’ll discover how smart maintenance delivers:
More longevity for buildings, plants, machines, and vehicles.
Improved throughput, quality, and uptime.
Fewer costly machine failures and unplanned shutdowns.
Better working conditions, especially regarding safety.
Understanding The Role Of Modernized PCs In Hybrid Work Environment Optimization
The right IT devices and tools are a valuable—and essential—investment in hybrid work. However, many PCs aren’t optimized for this hybrid-work setup.
Employers need to take inventory of where investments need to be made to ensure that employees are properly connected with the right hardware and software. With the right tools, you can help your hybrid team effectively and efficiently thrive in the modern workplace.
Forrester conducted an online survey with 1,733 business decision makers in IT, HR, and line-of-business roles. In the study, Understanding the Role of Modernized PCs in Hybrid Work Environment Optimization—a Forrester Consulting thought leadership paper commissioned on behalf of Microsoft, you’ll:
Learn more about the post-pandemic workforce, in which business leaders expect over 50 percent of their workforce to remain remote or hybrid.
Understand the top challenges that remote employees face with their PCs.
Read how employers are investing in employee-equipment budgets, including an increase in PC/laptop spending.
Learn about improvements needed in PC quality—across hardware, software, peripherals, security, and support processes—to foster successful hybrid work.
Gather key recommendations to drive employee experience, improve business outcomes, and more.
This year has been challenging for businesses of all kinds. The global pandemic and other recent events have sent waves through organizations everywhere—unveiling vulnerabilities and the need for agile processes—making now the best time to future-proof your business and build resilience into your supply chains.
In this white paper, you’ll learn seven principles of effective supply chain management, and how they’ll help your business:
Gain agility and stay mobile during uncertain times.
Enhance visibility to quickly resolve imbalances and adapt accordingly.
Optimize and reduce cost for the changing needs of your pipeline.
Improve your bottom line by putting customers at the top
Businesses already see the ROI potential of customer service, but there’s still work to do. Learn how to tackle this year’s challenges and tap into the profit power of customer service.
Leaders must prioritize customer service
70% of organizations see a direct connection between customer service and performance, but 40% say it isn’t prioritized by their C-Suite staff. Leadership must make the link between support teams and bottom line impact.
The role of service teams needs to change
71% of leaders report that their agents are essential to driving sales. Customer service leaders should go beyond solving problems and transform their organization by fostering profitable growth.
Businesses have to meet customer expectations
Over 60% of consumers say that last year’s crisis raised the standard for customer service, but 54% feel that organizations still treat it as an afterthought. Growth depends on building better customer experiences
The State of CX Maturity: Advancing CX Maturity Is a Mission-critical Mandate
This eBook looks at learnings from a survey of APAC-based respondents in the Mid-Market and Enterprise segments to discuss how, and to what degree, an organization’s adoption of customer service best practices improves its ability to deliver superior customer experience (CX) and better support its service teams. It also explores how improved capabilities are correlated with dramatically better business outcomes. Finally, it covers observed year-over-year CX trends.
A lot goes into delivering a great customer experience (CX), but it can be hard to know where to make the most strategic investments. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. The findings are summarized in this report: The State of CX Maturity among Midsize and Enterprise Companies: Research Shows Advancing CX Maturity is a Mission-critical Mandate.
How Modern Security Teams Fight Today’s Cyber Threats
The increased adoption of hybrid work models means security teams are increasingly challenged to keep users connected and networks secure. Securing devices is a growing challenge for organizations now unable to rely on connecting endpoints to campus networks for visibility and pushing updates. At the same time, employees are connecting to corporate resources with more personal, unmanaged devices, creating blind spots for security teams.
DNS-layer security is an easy to deploy and easy to scale cloud-based cybersecurity solution that can support businesses with hybrid work models, distributed teams, and understaffed SecOps teams. In this ebook, cybersecurity professionals can discover how DNS secures users both on and off the network.
Gartner report: Predicts 2022: Connecting the Digital Enterprise
A shift in the way people work – with fewer people accessing physical corporate networks and increasing work from anywhere models – has led networking and security leaders both to rethink the traditional approach to providing secure network connectivity. This Gartner analyst report provides predictions about modern cloud networking and recommendations for embracing secure access service edge (SASE) in 2022.
Forrester report: Introducing The Zero Trust Edge Model For Security And Network Services
Traditional security and networking approaches don’t support or protect today’s hybrid and distributed workforce, which requires secure user access anywhere, anytime. The solution? A cloud-managed and delivered convergence of networking and security function, which Forrester calls the Zero Trust edge (ZTE) model. Forrester predicts that in its final form, ZTE will fully combine networking and security with Zero Trust security principles and software-defined networking for an integrated set of cloud-delivered and managed services