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The State of CX Maturity: Advancing CX Maturity Is a Mission-critical Mandate

The State of CX Maturity: Advancing CX Maturity Is a Mission-critical Mandate

This eBook looks at learnings from a survey of APAC-based respondents in the Mid-Market and Enterprise segments to discuss how, and to what degree, an organization’s adoption of customer service best practices improves its ability to deliver superior customer experience (CX) and better support its service teams. It also explores how improved capabilities are correlated with dramatically better business outcomes. Finally, it covers observed year-over-year CX trends.

A lot goes into delivering a great customer experience (CX), but it can be hard to know where to make the most strategic investments. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. The findings are summarized in this report: The State of CX Maturity among Midsize and Enterprise Companies: Research Shows Advancing CX Maturity is a Mission-critical Mandate.

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Electrostatic Discharge in Lubrication and Hydraulic Systems and How to Measure Charge Generation

Electrostatic Discharge in Lubrication and Hydraulic Systems and How to Measure Charge Generation

The issue of Electrostatic discharge (ESD) has been a known phenomenon in lubrication and hydraulic systems for many years.

This white paper discusses ESD, and the factors that influence both the charge generation, and dissipation, together with the filter testing methods.

Download it today to learn:

  • Why Electrostatic discharge occurs
  • Influence of oil conductivity
  • Impact of oil cleanliness and RH on conductivity
  • Effects of electrostatic discharge
  • How to overcome Electrostatic discharge

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How Modern Security Teams Fight Today’s Cyber Threats

How Modern Security Teams Fight Today’s Cyber Threats

The increased adoption of hybrid work models means security teams are increasingly challenged to keep users connected and networks secure. Securing devices is a growing challenge for organizations now unable to rely on connecting endpoints to campus networks for visibility and pushing updates. At the same time, employees are connecting to corporate resources with more personal, unmanaged devices, creating blind spots for security teams.

DNS-layer security is an easy to deploy and easy to scale cloud-based cybersecurity solution that can support businesses with hybrid work models, distributed teams, and understaffed SecOps teams. In this ebook, cybersecurity professionals can discover how DNS secures users both on and off the network.

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Gartner report: Predicts 2022: Connecting the Digital Enterprise

Gartner report: Predicts 2022: Connecting the Digital Enterprise

A shift in the way people work – with fewer people accessing physical corporate networks and increasing work from anywhere models – has led networking and security leaders both to rethink the traditional approach to providing secure network connectivity. This Gartner analyst report provides predictions about modern cloud networking and recommendations for embracing secure access service edge (SASE) in 2022.

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Forrester report: Introducing The Zero Trust Edge Model For Security And Network Services

Forrester report: Introducing The Zero Trust Edge Model For Security And Network Services

Traditional security and networking approaches don’t support or protect today’s hybrid and distributed workforce, which requires secure user access anywhere, anytime. The solution? A cloud-managed and delivered convergence of networking and security function, which Forrester calls the Zero Trust edge (ZTE) model. Forrester predicts that in its final form, ZTE will fully combine networking and security with Zero Trust security principles and software-defined networking for an integrated set of cloud-delivered and managed services 

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Cybersecurity for remote workers. How to secure every device, everywhere.

Cybersecurity for remote workers. How to secure every device, everywhere.

With less budget, fewer resources, and more employees working from home than ever, it’s time to look for a better way to enhance your digital security. In this ebook we’ll look at the challenges facing today’s security professionals and share some simple actions you can take to reduce malware, simplify security and secure a growing population of remote and roaming workers, without overburdening your staff.

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What your cloud security provider might be missing

What your cloud security provider might be missing

Today, securing your network is more challenging than ever — you need to secure users, devices, apps, and data at the point of access, working at the cloud edge to deliver protection and performance. Choosing the right partner for your cloud journey can help your business thrive, while choosing the wrong one might mean falling short on your goals. Let us tell you what’s missing and how we can help.

View this session to learn about the four key components of a robust, forward-thinking cloud strategy: simplicity, security, scalability, and support. You’ll learn how Cisco delivers on each of these components with a single cloud-delivered service for strong security protection and performance you can rely on for your critical business needs.

Watch Now

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Vicinity Centres Customer Story

Vicinity Centres Customer Story

“No matter where our employees work, we know they’re protected when they’re connecting directly to the internet, and we have full visibility into all the web traffic from Umbrella’s secure web gateway.”

-David Wang, Network and Security Engineering Manager, Vicinity Centres

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The Radicati Group’s Corporate Web Security – Market Quadrant 2021

The Radicati Group's Corporate Web Security - Market Quadrant 2021

Radicati Market Quadrants are designed to identify top vendors within specific technology markets. Get this report to learn why Cisco Umbrella is ranked as a Top Player by Radicati and compare strengths and weaknesses against other web security leaders. This report includes:

  • Reviews of current cybersecurity leaders that offer both breadth and depth in their cloud security solutions
  • The options available for fast and flexible deployment
  • The ease behind on-prem to cloud migration

 

How Cisco Umbrella “ensures there are no gaps off the network, over non-web ports and protocols, and for all locations”

Radicati says “Cisco Umbrella delivers a broad set of web security capabilities in a single platform, that normally requires separate solutions.”

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The modern cybersecurity landscape: Scaling for threats in motion

The modern cybersecurity landscape: Scaling for threats in motion

For the majority of 2020, in the face of a global pandemic, the entire world has been grappling with massive change — in how we live, how we work, how we connect. But one area that’s always been dynamic and rapidly evolving is the cyber threat landscape.

Here at Cisco, we’ve seen firsthand how commonplace threats have quickly evolved into complex, multi-stage attacks that use tried-and-true malware methodology paired with innovative new tactics to cover their tracks. In the face of these new threats, InfoSec teams are feeling increasingly overwhelmed. The right information, however, can prepare you for what’s out there.

Cisco Umbrella has identified a number of major threat trends that will have serious implications far beyond 2020:

  • Trend #1: Trojans and droppers are getting a second life as new forms of malware delivery.
  • Trend #2: Orchestrated, multi-staged, evasive attacks are becoming the norm.
  • Trend #3: Cryptomining is opening the door to other types of cyber threats.
  • Trend #4: Attackers are taking advantage of pandemic-related content to propagate threats.

 

Learn about why you’ll need machine speed and predictive threat intelligence to counter these rising trends.

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This mateial is brought to you through techiupdates.com. techiupdates.com is a library of technology content for Business Professionals and Decision Makers. To receive more free reports from your favorite companies. Please visit techiupdates.com. To know more about how The Medialytics might Process your personal data please read our privacy statement.