Predicts 2024: AI’s Impact on the Employee Experience

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Predicts 2024: AI’s Impact on the Employee Experience

These series of predictions reflect this profound evolution in the user interface. The first two predictions focus on the rapid dissemination of GenAI services in the digital workplace, with one focused exclusively on meeting technology. The gist of those two predictions is that calculating a rigid ROI for GenAI in the digital workplace may be elusive, but the return on employees — in which friction is removed from the digital employee experience — will be tangible and profound.
 
The third prediction addresses the broader portfolio of worker applications and posits that the value of GenAI woven into applications will be compelling enough to force a rethinking of the application portfolio — creating losers (i.e., vendors not fast enough with GenAI upgrades) and winners (i.e., vendors that are quick with an upgrade).

The It Dilemma: Balancing Data Privacy And Personalisation In Customer Experience

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The It Dilemma: Balancing Data Privacy And
Personalisation In Customer Experience

Customer relationships are built on trust. But with the data privacy and security landscape evolving quickly, trust can be difficult to maintain. Facing rising cybersecurity threats and increasing regulation, IT leaders are moving to ensure customer data stays private and secure. But this focus on privacy is at odds with customer expectations around personalisation, which is shown to create better customer experiences and drive loyalty – a key investment for IT leaders.

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Unlock the Power of Intelligent CX

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Unlock the Power of Intelligent CX

We live in an era of ever-accelerating change, a time when agility of thought and action means the difference between success and failure. And in the world of customer experience, we’re undergoing the kind of rapid transformation that’s creating an entirely new landscape right before us: the age of intelligent CX.

Let’s be clear: while intelligent CX certainly includes Al, automation and data analytics, it’s important to think of those advances not as discrete, standalone elements but as parts of a greater whole. These tools must work together across a business’s experiences.

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IDC Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2020

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IDC Worldwide Human Capital Management and Payroll Applications Software Market Shares, 2020

HCM and payroll vendors have had to meet new customer demands as organizations return to the workplace or set up hybrid schedules.

This IDC report explains how:

  • Vendors have stepped up to support new ways of working
  • Leading vendors compare in terms of revenue and market share
  • The HCM/payroll vendor market achieved 7% growth throughout a year of unprecedented change
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Ludicrously Fast Analytics: A 5 Step Guide for Developers of Modern Applications

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Ludicrously Fast Analytics: A 5 Step Guide for Developers of Modern Applications

This eBook tells the story of three superstar application developers – Jack Ellis from Fathom Analytics, Josh Blackburn of IEX Cloud and Gerry Morgan of DailyVest – who hit the accelerator on the analytics within their SaaS products by improving the experience and speed by 50x and giving users the thrill of their own version of Ludicrous mode. Download now to learn the 5 steps these developers took and how SingleStore as a database engine powers great customer experiences and real-time analytics.

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Moments That Matter: How the Modern Database Powers Data-Intensive Applications

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Moments That Matter: How the Modern Database Powers Data-Intensive Applications

This paper explores the evolution of database technology and why Modern Database architectures are uniquely capable of powering moments that matter. Spanning diverse industries such as ride- sharing, entertainment, digital retail, finance and many more, moments that matter are the defining characteristic of the world’s most valuable companies. Download now to learn more.

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Data-Intensive Applications: A C-Suite Guide

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Data-Intensive Applications: A C-Suite Guide

Across all industries, a simple truth is clear: market transformations are data-intensive. Companies that transform markets stand to win, and win big. This whitepaper explains the technology imperatives of data-intensive applications, and why SingleStore is the modern cloud database purpose-built to meet their exacting requirements. Download now to learn more.

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2

Data-Intensive Applications Need a Modern Data Infrastructure

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Data-Intensive Applications Need a Modern Data Infrastructure

Modern applications are data-intensive because they live in the cloud and use a depth and breadth of data in extremely intricate ways.


They combine data about you, your environment, and your usage to predict what you need to know. They can even take action on your behalf. Learn how to accelerate modern applications with SingleStore today.

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Boost Sales Performance While Reducing Costs: 7 Questions to Ask About Your CRM

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Boost Sales Performance While Reducing Costs: 7 Questions to Ask About Your CRM

Every business wants to grow sales, cut costs, and delight customers, but how do you set your sales team up for success in an increasingly digital and remote world? It all starts with the ability to connect with customers at every step of the journey through a powerful customer relationship management (CRM) system.

In this e-book, you’ll discover seven questions that will guide you in finding the right CRM, including:

  • Does it unify your data?
  • Does it support digital/remote selling?
  • Does it integrate AI and other advanced capabilities?

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Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs

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Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs

With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to unify customer data, keep sales and marketing aligned, and preserve ROI by downloading this CFO guide e-book. In it you’ll discover how Dynamics 365 equips you to meet these challenges by:

  • Helping sales teams connect and collaborate, even when selling remotely, with Microsoft Teams and Outlook.
  • Enabling seamless collaboration while maximizing existing investments in productivity tools and the data they generate—with Microsoft 365.
  • Aligning sales and marketing by unifying Microsoft 365, CRM, social media, and other data to personalize engagements with your customers.
  • Running meetings and webinars with Microsoft Teams and Dynamics 365 Marketing.
 

Determining the next best way to interact with customers by capturing their feedback and conducting sentiment analysis.

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