Predicts 2024: AI’s Impact on the Employee Experience

These series of predictions reflect this profound evolution in the user interface. The first two predictions focus on the rapid dissemination of GenAI services in the digital workplace, with one focused exclusively on meeting technology. The gist of those two predictions is that calculating a rigid ROI for GenAI in the digital workplace may be elusive, but the return on employees — in which friction is removed from the digital employee experience — will be tangible and profound.
The third prediction addresses the broader portfolio of worker applications and posits that the value of GenAI woven into applications will be compelling enough to force a rethinking of the application portfolio — creating losers (i.e., vendors not fast enough with GenAI upgrades) and winners (i.e., vendors that are quick with an upgrade).