How to create an effective skills-based people strategy.
What would it be like if you could transform your talent strategy with a platform driven by AI and machine learning? No need to imagine; watch this quick demo of Workday Skills Cloud and see how to:
Customer relationships are built on trust. But with the data privacy and security landscape evolving quickly, trust can be difficult to maintain. Facing rising cybersecurity threats and increasing regulation, IT leaders are moving to ensure customer data stays private and secure. But this focus on privacy is at odds with customer expectations around personalisation, which is shown to create better customer experiences and drive loyalty – a key investment for IT leaders.
We live in an era of ever-accelerating change, a time when agility of thought and action means the difference between success and failure. And in the world of customer experience, we’re undergoing the kind of rapid transformation that’s creating an entirely new landscape right before us: the age of intelligent CX.
Let’s be clear: while intelligent CX certainly includes Al, automation and data analytics, it’s important to think of those advances not as discrete, standalone elements but as parts of a greater whole. These tools must work together across a business’s experiences.
In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose sight of the heartbeat of every business: people. Amidst the strategies aimed at enhancing customer experience (CX), there lies a fundamental truth often overlooked—the significance of prioritising people over processes. We’ll share how to take advantage of emerging tech to do that well, and at scale.
Download the report and learn how our APAC leaders were able to deliver exceptional customer experiences while driving operational efficiencies
How to create an effective skills-based people strategy.
What would it be like if you could transform your talent strategy with a platform driven by AI and machine learning? No need to imagine; watch this quick demo of Workday Skills Cloud and see how to:
My data will be handled in accordance with Workday’s privacy statement.
My data will be handled in accordance with Workday’s privacy statement.
My data will be handled in accordance with Workday’s privacy statement.
My data will be handled in accordance with Workday’s privacy statement.
