Strategic Framework for Ransomware Resilience

Strategic Framework for Ransomware Resilience

Data Recovery = Not Paying the Ransom

In 2022 only 16% of organizations who suffered a ransomware attack were able to recover without paying a ransom. Since it’s not possible to prevent every cyberattack, organizations need to make recovery a priority. This paper outlines the critical capabilities needed to prepare for and recover from a ransomware attack, reducing downtime and minimizing the possibility of data loss.

This E‑Book Outlines a Simple Approach to Ransomware Recovery:

  • How to gain total control over recovery
  • Reduce your attack surface
  • Confidently recover from anywhere to anywhere
  • And more!

IDC Why Secure Backup is Safer than Paying the Ransom

IDC Why Secure Backup is Safer than Paying the Ransom

Every minute of downtime can mean thousands of dollars in lost business. When ransomware hits, paying the ransom can be tempting, but it isn’t the quick fix organizations are hoping for. Instead, enterprises can confidently focus their efforts — and precious time — on recovery, without spending cycles deciding on whether to pay the cost of ransom.

STATE OF SERVICE

STATE OF SERVICE

For the fifth edition of our “State of Service” report, Salesforce Research
surveyed 8,050 customer service professionals to determine:

  • How service organizations continue to adapt to an ever more digital-first
    environment
  • How economic uncertainty is impacting plans for investments in people,
    processes, and technology
  • The evolving role of field service in overall customer service strategies
  • Approaches to talent management and development in a challenging
    labor market

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© Copyright 2021 Salesforce.com, inc. All rights reserved. Various trademarks held by their respective owners.

PUTTING AI, AUTOMATION, AND DATA TO WORK

PUTTING AI, AUTOMATION, AND DATA TO WORK

Customers are the most important part of any business. And customers
today aren’t just looking for stellar products and offerings, they also want an
amazing service experience.


The stakes are high: 48% of customers who switched brands recently say
they did so for better customer service and 94% say good customer service
makes them more likely to make another purchase*. Buyers today want
personalized attention and they want their issues resolved quickly — with
83% of buyers expecting to solve complex problems by talking to one
person.

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© Copyright 2021 Salesforce.com, inc. All rights reserved. Various trademarks held by their respective owners.

Get content flowing.

Content supply chain done right— how to accelerate quality and meet growing demand

Get content flowing.

Content expectations are ever increasing, and organizations need to
meet this rising demand with efficiency.


Read Content Supply Chain Done Right to learn how to create a finely
tuned system that delivers engaging content across formats while
keeping teams in the creative zone.

beginners-guide-to-crm-ebook-salesforce

THE BEGINNER’S GUIDE TO CRM

‘CRM’ stands for customer relationship management, which is a technology
for storing and managing all your company’s relationships and interactions
with customers and prospects — all in one central location. But it’s not just
a fancy contact list. A CRM solution is one of the most valuable, game-changing pieces of business technology available because of how it helps
you use your customer data.

Fill out this form to download

STATE OF SALES

STATE OF SALES

For the fifth edition of our “State of Sales” report, Salesforce Research
surveyed more than 7,700 sales professionals worldwide to discover how
sales organizations are:

  • Maximizing value amid economic headwinds
  • Meeting changing buyer expectations more efficiently
  • Leaning more into sales operations as a strategic partner in business success
  • Using enablement tactics to turn all reps into MVPs

Fill out this form to download

© Copyright 2021 Salesforce.com, inc. All rights reserved. Various trademarks held by their respective owners.

Il report globale su “State of Data and Analytics”

Il report globale su "State of Data and Analytics"

Scopri i trend emersi dalle interviste a oltre 10.000 decision maker globali, Italia inclusa, sui cambiamenti nell’utilizzo di analytics avanzati, sulla gestione dei dati e sulla maturità dei processi decisionali con l’avvento pervasivo dell’Intelligenza Artificiale.

Scopri alcune anticipazioni con le dashboard interattive.

The Rx for consumer loyalty: Personalization.

The Rx for consumer loyalty: Personalization.

Over 50% of insured adults expect personalized online care. But how do
you use consumer data to create those one-on-one experiences in ways
they can trust? The answer may be less complicated than you think. Read
this report to learn:

  • How healthcare consumers really feel about data use
  • Top consumer concerns regarding health data
  • Tips for using data in smart, safe ways to personalize healthcare

Data: the path to better quality healthcare.

Data: the path to better quality healthcare.

Data-driven digital experiences have reached the healthcare sector —
and it’s reasonable to be skeptical about using consumer data to
personalize experiences. However, we have some fresh insight that might
change your mind. Read this infographic to learn:

  • What healthcare consumers really think about data use
  • How to keep the edge on consumer trust
  • Ways to use data correctly and responsibly
  • Tips to meet customer expectations with personalized
    experiences
  • How data can help you provide better quality care