The professional service sector is going through some significant change –
questions are being asked about how organisations have traditionally
operated. The key challenges driving this change are:

A need to operate globally as well as domestically which presents challenges
around collaboration and data silos

The need to avoid IP loss thanks to inherent risk of the traditional partner
model, and the digital skills gap meaning insights and intellectual
property are not recorded.

The shift to as-a-service which can tighten budgets as BPO partners change
the traditional outsourcing service.

Competition and turbulence at the hands of start-up firms as well as a need
to redefine offers in response to the Big 4 split.